Last updated: 09/07/2024
At Tropi Parrots, we care about the well-being of our parrots and the satisfaction of our customers. Our Refund & Returns Policy is designed to ensure transparency while prioritizing the health, safety, and happiness of our birds. Please read this policy carefully before making a purchase.
Live Parrot Sales
Because parrots are live animals, we do not offer standard returns once a bird has left our facility. This policy protects the health of our parrots by preventing stress and potential exposure to outside environments.
- All parrots are health-checked by an avian specialist before being placed for sale.
- Each parrot is sold with a health guarantee period of 1 Year, covering genetic or pre-existing health conditions (details provided in writing upon purchase).
- If a health concern arises within the guarantee period, please contact us immediately with veterinary documentation. We may offer:
- A replacement parrot of similar value, or
- A partial refund/credit, at our discretion.
Parrot Accessories & Supplies
We want you to be confident in your purchase of cages, toys, food, and other accessories.
- Returns accepted within 14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Due to hygiene and safety, perishable items (e.g., bird food, treats, supplements) are non-refundable once opened.
Refunds
- Approved refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost to you.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service to ensure safe return of items.
Contact Us
If you have any questions about our Refund & Returns Policy, please reach out:
Email: info@tropiparrots.com
Phone: +1 (707) 590-7810
Address: 469 Corvette St Port Hueneme, Ca
93041
At Tropi Parrots, our mission is to provide happy, healthy parrots and quality products. Thank you for trusting us to be part of your parrot journey!